Refund Policy

At GROWEZY INFOTECH LIMITED, we strive to deliver high-quality digital solutions tailored to our clients' needs. Our team is committed to providing exceptional software, UI/UX design, digital marketing, and IT support services. However, due to the nature of our business, we have established a transparent refund policy to ensure clarity and fairness.

Eligibility for Refunds

Refunds are applicable under the following circumstances:

• If the project has not been initiated within 7 days of payment.
• If there is a failure to deliver the agreed-upon service as per the initial contract.
• If technical issues on our end prevent us from completing the project.

Non-Refundable Cases

Refunds will not be provided in the following situations:

• Once a project has been initiated and work has commenced.
• For services that have already been delivered, including website development, UI/UX design, digital marketing, or IT support.
• If the delay in the project is due to the client’s failure to provide required information, approvals, or cooperation.
• For subscription-based or ongoing services such as SEO, social media management, and cloud hosting after the service period has started.

Refund Process

If you meet the refund eligibility criteria, please submit a written request to [insert contact email] with your order details and reason for the refund. Our team will review the request and respond within 10 business days. Approved refunds will be processed within 7-14 business days through the original payment method.

Modifications & Cancellations

Clients may request project modifications, but cancellations are subject to review. In cases where partial work has been completed, a prorated refund may be provided at our discretion.

Policy Updates

GROWEZY INFOTECH LIMITED reserves the right to modify this refund policy at any time. Changes will be updated on our website and will be effective immediately.

For any queries, please contact our support team at [insert support contact].